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Show #2018-221 November 5, 2018

It looks like Rogers is tightening things up on the cable TV service. For those who discovered about 6-months ago that they had access to the 4K channels in the very high 900 channel range, were surprised early last week to find out that Rogers has started to restrict the functionality of those channels. Viewers who have a 4K TV are still able to watch the 4 or so 4K channels that are available on the system, but consumers are now no longer able to pause, rewind or record 4K shows, without presumably, subscribing to the service and sending Rogers more money. The change came when Rogers did one of their overnight system updates. You would think that the marketing geniuses at Rogers would have figured out by now, that converting a service from a freebie to a subscription would work better if they told consumers in advance what was going to happen, but no, they left it as a surprise, and for many an unpleasant surprise. Around our house, it happened when I went to watch a 4K Leaf game, and when I started the playback, I was informed that I didn’t have a 4K TV. Sneaky move. Since I was confident that my TV hadn’t suddenly lost its 4K status and capabilities, I traced it back to the cable box, and in subsequent testing, found that the 4K picture and audio still worked fine, but the pause and rewind were now NFG. Thank you, Rogers. The sad part of all this is that the 4K service really isn’t all the good, and certainly not worth paying extra for. Don’t get me wrong. Having had a 4K TV for several years, I can tell the difference between it and 1080p, but its not a big enough difference to reach for a credit card. Oh well, record the game on 1080p, and when I get to real time, back to 4K.

Reporting for Computer Insider, I’m Bob Pritchard

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Show #2018-221 November 5, 2018